How do I back up & restore my data?

The Backup & Recovery process is designed to keep your Sillo chats secure and confidential.

If you’re reinstalling Siilo on a new phone or have forgotten your PIN code, you’ll need to have your Backup & Restore code downloaded or printed to restore your full chat history. To protect your data, you will not be able to retrieve your Backup & Recovery Code after the fact, and all conversations will be lost. 

The Backup & Restore code is a strong password uniquely generated for you. To ensure you have it when you need it download it today by following these simple steps. 

1. Login to Siilo Web through your computer or tablet 
2. Scan the QR code with the QR scanner found in the Quick Launch menu in your Siilo mobile app.
3. Select Settings in the menu on the left side of your screen.
4. Select ​‘Backup & Restore’ and download the PDF provided.
   NOTE: Downloading a new code automatically invalidates the previous one. Make sure you keep track of your most up-to-date download.
5. Save the PDF on your computer.
6. When you reinstall Siilo on your new device, scan the QR code provided in the Backup & Restore PDF, and your chat history will be recovered in its entirety.